Refund and Cancellation Policy

Last Updated: July 2, 2025

At Facultywala, we are committed to delivering quality educational content for CA, CMA, and CS aspirants across India. As our courses include digital video lectures and downloadable content, we follow a strict refund and cancellation policy to maintain content integrity and prevent misuse.

1. No Refund Policy

• All purchases made on Facultywala.com are non-refundable once the course license is activated or pendrive dispatched.
• This applies to all formats: Online classes, Google Drive links, Pendrive classes, and test series.
• We recommend reviewing demo lectures, faculty details, system requirements, and course descriptions before purchasing.

2. Exceptions – Duplicate/Failed Transactions

• If your account is charged more than once for the same order, or if a failed transaction results in a deduction, we will verify and refund the duplicate amount within 7–10 working days.
• In such cases, please email your payment proof to support@facultywala.com within 72 hours.

3. Cancellation Policy

• Orders once placed cannot be cancelled by the user if:
  • The license key has been activated
  • The Google Drive link has been shared
  • The Pendrive has been dispatched
• If your order is eligible for cancellation (i.e. not processed), you may write to us at support@facultywala.com within 2 hours of placing the order.

4. Replacement for Defective or Wrong Products

• We offer a free replacement for:
  • Defective or non-working pendrives
  • Wrong faculty/course delivered
• Replacement requests must be raised within 7 days of delivery with clear video proof.
• Replacement is subject to stock availability and correct usage of product as per our installation guide.

5. System Incompatibility or User Negligence

• No refund or replacement will be offered if:
  • The user's system does not meet the minimum technical requirements (OS, RAM, internet speed).
  • The course/software is mishandled, deleted, or tampered with.

6. Contact for Resolution

For all refund or cancellation-related queries, please contact:
📧 Email: support@facultywala.com
📞 Phone: +91 8910416751
📍 Office: Kolkata, West Bengal, India

Please note: By purchasing from Facultywala.com, you agree to abide by this Refund & Cancellation Policy.